Last updated: May 22, 2018
When registering for our services, and once registered, through the “Info Bank” section of your account and your profile, we collect the following personal information from you:
Account & Contact Data: When you register on our website to use our services, download and register through our app, or subscribe to our services, or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, surname, email address, your phone number, date of birth, gender.
Financial Information such as bank or brokerage account numbers, Social Security Number of yourself and your child/children
Unique Identifiers such as user name, account number, password.
Some data about vaccines, insurance and other data necessary for the good running of the service. To consult the complete list of data collected, send an email to [email protected]
We never record or store credit card information from our customers.
Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Customer Database: When you subscribe to 2houses and create your account (for example by starting a Free Trial), any information or content you submit or upload into your account is your own, and you control it fully. This data will often include personal information, for example: your co parent, your children and third party users, your comment, expenses, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data. Only messages can’t be deleted..
Use of information
Account & Contact Data: We use your contact information in order to fulfill your registration, send you service information, provide our services, to answer your requests, and account management reasons. We may also use this information for marketing and communication purposes. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at [email protected] We also use this data in aggregated/anonymised form in order to analyze service trends.
Some features are not necessary for your account to function properly. If you wish to limit these purposes, contact us at [email protected]
We may also disclose your personal information:
as required by law, such as to comply with a subpoena, or similar legal process
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
if 2houses is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes.
Customer Database: We only collect and process this data on your behalf. Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services.
Accessing, Updating or Deleting Your Personal Information
Account & Contact Data: If your personally information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or request removal by either making the change on your account settings page or by emailing our Customer Support at [email protected] We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations (typically, for administration, billing and tax reporting reasons), resolve disputes, and enforce our agreements.
Customer Database: You can manage any data collected in your databases hosted on 2houses.com at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export a backup of your account via your subscription page, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations.
You may also request the deletion of your entire database via email at [email protected], at any time.
The security of your personal information is important to us, and we take measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. You can find all details in our Security Policy.
Third Party Service Providers
We may provide your personal information to companies that provide services to help us with our business activities. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.
Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.
Here is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them. Some of these service providers are outside the EU and are listed on the Privacy shield list:
Privacy & Security
|Payment processing on 2houses.com||Shared with Stripe: Order details (amount, description, reference), Customer name and email
Only stored by Stripe: credit card info
Privacy & Security
|Infrastructure and hosting, DDOS Protection||Hosted by OVH: Production data from 2houses.com and its affiliate services, including Customer Databases.|
Privacy & Security
|Infrastructure and hosting||Hosted by Google: Production data from 2houses.com and its affiliate services, including Customer Databases.|
|Amazon Web Services, Inc.
Privacy & Security
|Infrastructure and hosting||Hosted by AWS: The Database Upgrade services, including Customer Databases currently being upgraded.|
|Mandrill||Notifications to clients||Shared with Mandrill: email address|
Privacy & Security
|Anonymous website audience analysis||Shared with Google Analytics: Non-personal browser data, anonymized IP, geolocation info, language (no identifiable information)|
|Intercom||Communication with clients||Shared with Intercom: Browser data, IP address, geolocation info, language, personal data|
Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Browser Data: we will only retain this data for a short period of time, generally 6 months, unless we need to archive it in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to.
Tracking Technologies / Cookies
We use [both] session ID cookies [and/or] persistent cookies. A session ID cookie expires when you close your browser. [Explain how Session cookies are used on your Website]. A persistent cookie remains on your hard drive for an extended period of time. [Explain how persistent cookies are used on your Web site] You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited
Analytics / Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
3rd Party Tracking
Behavioral Targeting / Re-Targeting
Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
We collect children-related data with parental consent. Any information or content you submit or upload into your account is your own, and you control it fully. We only collect and process this data on your behalf.
Links to 3rd Party Sites
Adding a Co-Parent
If you choose to use our service to tell a co-parent about our site, we will ask you for the co-parent’s name and email address. We will automatically send them one-time email inviting them to register with the service. The co-parent may contact us to request that we remove this information from our database.
Blog / Forum
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
Social Media Widgets
You can log in to our site using Facebook Connect. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Changes To This Policy
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